Business Systems

One of OpenCraft's core values is to avoid building software from scratch, to save time, effort, and business disruption. Instead, we adopt successful systems from the open source domain and customize them to fit our customer's needs. Our customizations range from simple deployments, up to the development of tailor-made modules and integration within the customer's IT ecosystem.

We currently offer solutions for the following business needs:

Intranet Portals and Enterprise Content/Document Management

A common need across all industries is the consolidation of enterprise information through a unified interface. The benefits obtained are reduced information redundancy, increased employee efficiency, and enhanced communication. We use Drupal CMS as an application framework, upon which we implement the needed ECM features using the plethora of available add-on modules, or by developing new ones.

The following case studies illustrate our work in the ECM field:

• HCSI IBD Enterprise Collaborative Suite

Customer Relationship Management

CRM enables the organization to focus on its customer outreach and sales activities, from campaign initiation to contract signing. Using the highly acclaimed open source SugarCRM, we quickly deliver feature-rich solutions that are easily customizable by our business analysts.

VoIP Call Center Management

For many organizations, providing support to their customers is an essential service. For case where the organization wishes to run its customer service operation internally, we offer an open source-based, integrated call center management solution. By packaging SugarCRM with the popular open source PBX Asterisk, our solution is simple, cost-effective, and infinitely extensible.